Nevada professor and NFA member, Joel Thomas Tierno has an article in the most recent edition of Academe that refutes claims that students are customers. Professor Tierno teaches at CSN.
"Tierno debunks the metaphor that colleges are businesses and students are customers." -- UNLV-NFA President John Farley
"Special shout out to CSN faculty and NFA member Joel Tierno whose Academe article on the topic of 'Students are not our customers and Schools are not businesses' shreds that lame analogy once and for all." -- CSN-NFA President Rob Manis
You can read the article here: